General Information FAQs

  • A virtual assistant (VA) is a remote worker who provides administrative, technical, or creative assistance to clients from a remote location. Think of them as your off-site personal or professional support system. Virtual assistants often work independently or as part of a virtual assistant agency, offering flexible services tailored to the specific needs of their clients. With advancements in technology and communication tools, virtual assistants can effectively collaborate with clients from anywhere in the world, making them a valuable resource for businesses and individuals seeking efficient and cost-effective support solutions.

  • Virtual assistants offer numerous benefits, including increased productivity, cost savings, and flexibility. By outsourcing tasks to a virtual assistant, individuals and businesses can focus on core activities, delegate repetitive or time-consuming tasks, and access specialized skills without the overhead of hiring full-time employees. Additionally, virtual assistants can provide support on-demand, allowing clients to scale their assistance according to their needs without the constraints of traditional office hours.

  • Virtual assistants typically offer various pricing models to accommodate different client needs and budgets. Common pricing structures include hourly rates, where clients pay for the actual time spent on tasks; project-based pricing, where a fixed fee is agreed upon for specific projects or assignments; and retainer arrangements, where clients pay a set monthly fee for a predetermined number of hours or services. Some virtual assistants may also offer customized packages or subscription plans tailored to the client's requirements. When selecting a pricing model, consider factors such as the frequency and complexity of tasks, expected workload, and desired level of flexibility. Discuss pricing options with potential virtual assistants to find a mutually beneficial arrangement that aligns with your budget and objectives.

  • Effective communication is key to maximizing the benefits of working with a virtual assistant. Utilize communication tools such as email, instant messaging, video conferencing, and project management platforms to stay connected and provide clear instructions. Establish regular check-ins or status updates to track progress and address any concerns promptly. Clearly outline expectations, deadlines, and project requirements to ensure alignment and minimize misunderstandings. Additionally, foster a collaborative environment by encouraging open dialogue, providing constructive feedback, and acknowledging the contributions of your virtual assistant. By establishing clear communication channels and fostering a collaborative mindset, you can optimize the working relationship with your virtual assistant and achieve desired outcomes efficiently.

  • Diamond Assistant Solutions distinguishes itself as a boutique-style business, offering a personalized and attentive approach to virtual assistant services. While numerous reputable major companies exist in the industry, Diamond Assistant Solutions prides itself on delivering high-quality results at competitive rates. Despite being a boutique agency, Diamond Assistant Solutions ensures competitive pricing without compromising on quality.

    One key aspect that sets Diamond Assistant Solutions apart is its commitment to maintaining a low client-to-assistant ratio. With a strict policy of no more than three clients per assistant, the agency prioritizes individualized attention and dedication to each client's needs. This approach allows for focused and efficient support, fostering stronger client relationships and delivering exceptional results.

  • Diamond Assistant Solutions began its journey several years ago when its owner, Lachelle Johnson, initially operated it as a means of extra income as a solopreneur while transitioning away from the corporate world. As the company started to gain traction, Lachelle registered it as a Doing Business As (DBA) entity with the county superior court in 2022. With the business steadily growing and becoming profitable by 2023, Lachelle made the strategic decision to evolve it into a virtual assistant agency. This transformation included changing its structure to a Limited Liability Company (LLC), which was completed in the year 2024.

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Service Details FAQs

  • Yes, we offer phone support through our After-Hour Service, which includes both inbound and outbound calls. For all other services that require phone communication, we conduct outbound calls during regular business hours.

  • No, your contract term will be based on the agreement between both parties. The contract will also outline early termination information.

  • You'll have a primary assistant and a backup. The backup, trained at no cost to you, ensures uninterrupted service if your primary assistant is unavailable due to reasons like vacations or emergencies. After onboarding, if necessary, we can assess the workload after 45 days. If you're already on our Diamond Package and genuinely require a second assistant, we're happy to assign one. If you're on a Silver or Gold Package, instead of adding a second assistant, it may be worthwhile to simply upgrade your package. In any case, the backup typically serves as the second assistant, trained at no cost to you. While availability may vary, we'll strive to accommodate your needs.

  • Our listed services showcase our specialized expertise. However, if you require something not listed, please utilize our contact form to provide details. We'll assess whether it falls within our area of proficiency. We prioritize quality, ensuring we only take on projects we're confident we can consistently deliver exceptional results for.

  • Unused service hours do not carry over to the following month. Our service operates on a monthly basis, and any unused hours expire at the end of each billing cycle to ensure clients receive optimal value within the designated timeframe. We encourage efficient utilization of allotted hours to maximize service benefits.

  • To upgrade or downgrade your package, please inform us in writing via email. If submitted between the 1st and 15th of the month, the change will take effect the following month. For submissions after the 15th, the change will occur following the month after.

  • As a new service is introduced, Lachelle will be responsible for managing the accounts. This approach ensures client satisfaction and seamless operations.

    While Lachelle has previous experience in corporate settings as a medical provider representative and reimbursement specialist, which involved handling CPT/ICD-10 codes and researching claims, she is currently in the process of obtaining her billing & coding certification, which includes extensive training. Once the service is available and consistently validated for client satisfaction, Lachelle plans to invest in certification for team members interested in providing these services.

    If you're interested in this service, please inform us, and we'll ensure you receive updates on its availability.