Lachelle Johnson

"I've always felt a strong pull towards the healthcare industry, largely due to being the daughter of a Registered Nurse with over 30 years of experience. After high school, I pursued education in hopes of building a career in healthcare on the front-lines. However, I eventually realized the roles I aspired to weren’t the right fit for me. The demands of the profession require the ability to witness patient trauma firsthand—something I knew would be emotionally challenging. But that didn’t stop my pursuit of happiness in the healthcare field.
Throughout my journey, I've developed a diverse skill set applicable to any industry. Yet, I always felt a sense of unfulfilled purpose and a glass ceiling that hindered my growth. Before opening my virtual assistant agency, I had the pleasure of working as a Medical Reimbursement Specialist and Provider Representative—roles that gave me both purpose and gratification. Currently, I serve as a Revenue Cycle Specialist, further expanding my expertise in healthcare.
Recognizing my passion for this field, I strategically entered the virtual assistant industry, carving out a niche as an independent contractor offering executive and administrative support. I thrive in this space! I am also continuously working on certifications to enhance my professional development. Why? Because my passion drives me. By relieving in-house medical professionals of repetitive tasks and assisting patients on the backend, I am fulfilling my purpose."

Founder / CEO

At Diamond Assistant Solutions, we redefine virtual assistance through personalized, boutique services designed to meet your business needs. Our tailored approach integrates effortlessly into your operations, ensuring excellence in every interaction—whether for administrative tasks or executive support.

In today’s rapidly evolving digital landscape, we continuously innovate to stay ahead of industry trends. By leveraging cutting-edge technologies and strategic solutions, we provide the tools your business needs to succeed with confidence.

Partner with us to exceed your goals and achieve new heights. With our dedicated expertise and personalized touch, we’ll help you thrive in a competitive, ever-changing marketplace.

A Boutique Business

Predefined or Custom Packages

We offer both flexible monthly packages and weekly non-contractual services, designed to scale with your business as it grows. Whether you're a startup needing occasional assistance or an established enterprise requiring ongoing support, we have the flexibility to accommodate your specific needs.

With our non-contractual service option, you enjoy the flexibility to adjust your support on-demand, ensuring your business can respond quickly to changing needs without long-term commitments. For clients seeking a more consistent, long-term solution, our monthly packages offer the convenience of predictable billing and ongoing support, helping you streamline operations with a clear, fixed cost.

Regardless of the option you choose, our commitment to excellence ensures your business always receives the focused attention it deserves. With any package, you’ll have access to your client portal and receive detailed time-tracking reports weekly or monthly, providing complete transparency and control over your resources.

The Process

Onboarding Process for Hiring a Virtual Assistant at Diamond Assistant Solutions

Interested in working with us? Perfect! Simply visit our 'Contact' page and complete the Intake Questionnaire form. You will be contacted shortly via email to schedule your Discovery Call.
We typically conduct video meetings, but if you prefer a phone call, that's perfectly fine. You’ll be able to select your preference on the Contact Form. During our conversation, we'll review the information you provided to better understand your needs, ensuring compatibility and consistent delivery of high-quality results. This is also the perfect opportunity for you to ask any questions or share concerns. If your needs align with one of our predetermined packages, we can provide a service quote during the call. For custom packages, you'll receive a proposal via email within 24 hours.
Excited to move forward? Fantastic! Once we receive your documents and payment, we'll schedule your Onboarding/Strategy Call. Your Client Portal will become active at this stage.
At this stage, we'll finalize the onboarding process on our end and reach out to gather any necessary information to smoothly integrate with your company, including credentials and company programs. Once everything is in place and our plan is solidified, we'll begin our work.

Let's Get Started!

Diamond Rewards

Experience the true essence of loyalty with our exclusive rewards program. As a cherished member of our community, you gain access to a multitude of benefits designed to recognize and celebrate your commitment to us. Earn valuable points through a variety of channels, including referrals, glowing testimonials, active memberships, timely contract renewals, and punctual payments, among a host of other rewarding opportunities. Your loyalty is the cornerstone of our relationship, and we're dedicated to ensuring that it's met with the appreciation and recognition it deserves.
Background Checks

At the core of our service lies an unwavering commitment to prioritizing the safety and trust of our clients. That's why we go the extra mile to guarantee that every assistant who joins our team undergoes a comprehensive background check. With us, you can rest assured that each assistant onboarded has undergone a thorough vetting process, ensuring that they meet our stringent standards for professionalism and reliability. Your peace of mind is our utmost priority, and we're dedicated to upholding the highest standards of security and trust in all our services.
0-1 hour Response Time

Rest assured, we are fully committed to prioritizing your needs by guaranteeing a response time of one hour or less for all inquiries. You can rely on our dedicated team to deliver not only prompt, but also highly professional responses, carefully tailored to ensure that your workflow remains seamlessly uninterrupted. Your satisfaction and efficiency are at the core of our mission, and we remain unwavering in our dedication to providing you with the highest level of service and support possible.
Dedicated Account Manager

Indulge in the luxury of personalized service with your very own dedicated account manager. With them as your single point of contact, rest assured that your needs will be thoroughly understood and prioritized. This guarantees a perfectly tailored experience, ensuring every aspect of your journey is carefully curated and catered to your unique preferences and requirements.