Lachelle Johnson

"I've always felt a strong pull towards the healthcare industry, largely due to being the daughter of a Registered Nurse for almost 30 years. After high school, I pursued education that I hoped would lead me to a career in healthcare. However, I eventually came to the realization that the roles I aspired to were not the right fit for me. The demands of the profession require extremely tough skin and the ability to witness the pain and trauma of patients firsthand, which was something I knew would be emotionally challenging. However, that didn’t stop my pursuit of happiness in the healthcare field.
Throughout my journey, I’ve acquired a diverse set of skills applicable to any industry. Yet, I always sensed an unfulfilled purpose and a glass ceiling that hindered my growth in fulfilling my destiny. Before taking the leap to open my virtual assistant agency, I had the pleasure of working as a Medical Reimbursement Specialist and Provider Representative, roles that provided instant gratification and a sense of purpose. Currently, I serve as a Revenue Cycle Specialist, further deepening my expertise in the healthcare field. Recognizing my passion for this work, I strategically entered the virtual assistant industry, carving my niche as an independent contractor offering executive and administrative support. I thrive in this domain! Currently, I am acquiring necessary certifications to enhance my professional development. Why? Because my passion drives me. By alleviating in-house medical professionals of repetitive, tedious tasks and aiding patients on the backend, I’m fulfilling my purpose."

Founder / CEO

Here, we redefine virtual assistance with a personalized touch, catering to your unique business needs. Our boutique approach ensures a tailored experience, offering high-quality assistance. As mentioned before, the goal is to seamlessly integrate into your operations. From administrative tasks to executive business support, we're committed to delivering excellence with every interaction.

In an ever-evolving digital landscape, our commitment to innovation remains unwavering. We stay ahead of the curve, continuously refining our remote services to meet the dynamic demands of modern businesses. With cutting-edge technologies and a forward-thinking mindset, we empower you to embrace the future with confidence. Whether it's leveraging the latest tools or implementing strategic solutions, we're dedicated to advancing your business, ensuring you maintain a leading position within your industry. With us by your side, anticipate not just meeting, but exceeding your goals in the digital realm. Trust us to be your dedicated partner in productivity, providing boutique solutions that elevate your business to new heights.

A Boutique Business

Predefined or Custom Packages

We offer both monthly packages and a non-contractual service designed to meet your unique business needs. Our goal is to provide tailored, remote solutions that integrate effortlessly into your company, ensuring a smooth transition and consistently high-quality results. With our flexible approach, you can trust us to deliver exceptional service that exceeds your expectations every time.

Our virtual assistant packages are structured to accommodate various business sizes and demands, providing scalability and adaptability to suit your evolving requirements. Whether you're a startup in need of occasional assistance or a growing enterprise requiring ongoing support, we have the flexibility to cater to your specific needs. Additionally, our non-contractual service offers the freedom to access assistance on-demand, allowing you to efficiently manage your resources and optimize productivity as needed. Regardless of the option you choose, our commitment to excellence remains unwavering, ensuring that your business receives the utmost attention and support it deserves.

With any package you choose, you'll get access to your client portal and receive a detailed time-tracking report weekly or monthly.

The Process

Onboarding Process for Hiring a Virtual Assistant at Diamond Assistant Solutions

Interested in working with us? Perfect! Simply visit our 'Contact' page and complete the Intake Questionnaire form. You will be contacted shortly via email to schedule your Discovery Call.
We typically conduct video meetings, but if you prefer a phone call, that's perfectly fine. You’ll be able to select your preference on the Contact Form. During our conversation, we'll review the information you provided to better understand your needs, ensuring compatibility and consistent delivery of high-quality results. This is also the perfect opportunity for you to ask any questions or share concerns. If your needs align with one of our predetermined packages, we can provide a service quote during the call. For custom packages, you'll receive a proposal via email within 24 hours.
Excited to move forward? Fantastic! Once we receive your documents and payment, we'll schedule your Onboarding/Strategy Call. Your Client Portal will become active at this stage.
At this stage, we'll finalize the onboarding process on our end and reach out to gather any necessary information to smoothly integrate with your company, including credentials and company programs. Once everything is in place and our plan is solidified, we'll begin our work.

Let's Get Started!

Diamond Rewards

Experience the true essence of loyalty with our exclusive rewards program. As a cherished member of our community, you gain access to a multitude of benefits designed to recognize and celebrate your commitment to us. Earn valuable points through a variety of channels, including referrals, glowing testimonials, active memberships, timely contract renewals, and punctual payments, among a host of other rewarding opportunities. Your loyalty is the cornerstone of our relationship, and we're dedicated to ensuring that it's met with the appreciation and recognition it deserves.
Background Checks

At the core of our service lies an unwavering commitment to prioritizing the safety and trust of our clients. That's why we go the extra mile to guarantee that every assistant who joins our team undergoes a comprehensive background check. With us, you can rest assured that each assistant onboarded has undergone a thorough vetting process, ensuring that they meet our stringent standards for professionalism and reliability. Your peace of mind is our utmost priority, and we're dedicated to upholding the highest standards of security and trust in all our services.
0-1 hour Response Time

Rest assured, we are fully committed to prioritizing your needs by guaranteeing a response time of one hour or less for all inquiries. You can rely on our dedicated team to deliver not only prompt, but also highly professional responses, carefully tailored to ensure that your workflow remains seamlessly uninterrupted. Your satisfaction and efficiency are at the core of our mission, and we remain unwavering in our dedication to providing you with the highest level of service and support possible.
Dedicated Account Manager

Indulge in the luxury of personalized service with your very own dedicated account manager. With them as your single point of contact, rest assured that your needs will be thoroughly understood and prioritized. This guarantees a seamlessly tailored experience, ensuring every aspect of your journey is carefully curated and catered to your unique preferences and requirements.